Prescription Auto-Refill Subscriptions
Last modified: November 6, 2026.
Prescription Auto-Refill Subscriptions
The BodyHealth Rx Platform may enable you to purchase eligible prescription Products on a recurring, automatic refill basis (an “Auto-Refill Subscription”). An Auto-Refill Subscription is available only for prescription Products for which a Provider has issued a valid prescription that authorizes more than one fill (a “multi-month prescription”). BodyHealth Rx does not prescribe medications, and the availability of an Auto-Refill Subscription does not guarantee that any prescription will be issued, renewed, or refilled.
Each Auto-Refill Subscription is limited to the refills authorized by your Provider and may not exceed three (3) months of prescription Product from the date of your most recent telehealth consultation. After that period, or sooner if your prescription expires or your Provider changes or discontinues your prescription, you must complete a new telehealth consultation before any further refills can be shipped. Your account dashboard will display the refills remaining and the expiration date for each prescription Product.
When you enroll in an Auto-Refill Subscription, your Auto-Refill Subscription will continue and your payment method will be automatically charged for each successive refill at the applicable subscription frequency [monthly], at the then-current price for the applicable Product(s) less any subscription discount then in effect. Each refill is shipped by the applicable Pharmacy only after payment for that refill has been successfully processed. You authorize us to continue to submit periodic charges until the earliest of: (a) your cancellation; (b) the date your authorized refills are used or your prescription expires; or (c) the date your Provider changes or discontinues your prescription.
Payment for Prescription Products
Payment for prescription Products is due at the time of purchase. Prescription Products may be purchased in one of two ways:
- One-time purchase. You may purchase each fill individually, month to month. Each time you request a refill, you will receive an invoice, and that invoice must be paid in full before the refill is shipped. You may enroll in an Auto-Refill Subscription at any time while refills remain on your prescription.
- Auto-Refill Subscription. If you enroll in an Auto-Refill Subscription, your payment method will be charged automatically before each refill ships, at the subscription frequency you selected. [We will send you a reminder by email [X] days before each charge.] If a charge is declined, the refill will not ship until payment is received.
Members enrolled in an Auto-Refill Subscription receive the then-current advertised subscription discount, which is currently [10%] off the second refill and [15%] off the third and each later refill of the same prescription Product. A change to the form, strength, or dosage of your prescription Product starts a new refill count and discount tier. Sales taxes and other government-imposed fees are not part of the subscription price and may be added or adjusted at any time without notice as required by law.
Cancelling or Changing Your Auto-Refill Subscription
You may cancel your Auto-Refill Subscription at any time through your account dashboard at my.bodyhealthrx.com or by contacting us at 877-804-3258 or [testing@bodyhealthrx.com]. To avoid being charged for your next refill, you must cancel before that refill is charged. Cancellation will not affect charges made before we could reasonably act on your request. After you cancel, you may continue to purchase any remaining refills on a one-time basis.
Your Auto-Refill Subscription will end automatically, without further charges, when your authorized refills are used, your prescription expires, or your Provider changes or discontinues your prescription. We will notify you by email when a new telehealth consultation is needed to continue treatment.
Except as otherwise expressly provided for in these Terms, any changes to the price, discount, or frequency of your Auto-Refill Subscription will take effect following 30 days’ notice to you via the e-mail you provided at the time you enrolled in the Auto-Refill Subscription. You may cancel before the change takes effect.
Online Payments
If you enroll in an Auto-Refill Subscription, all charges and fees will be billed to the credit or debit card you designate during the setup process, and each charge will be made before the applicable refill is shipped. If you want to designate a different card or if there is a change in your card, you must change your information online through your account dashboard.